ViaSay’s conversational AI technology ensures your bots learn from each conversation to improve your customer experience.
Conversational AI is artificial intelligence made up of a combination of natural language processing (NLP), machine learning (ML), speech recognition, and other language technologies. This allows the AI to process the spoken or written word and figure out the best way to respond to requests.
How conversational AI works? To put it simply, conversational AI processes words into action. The system of components allows it to understand, react, and adapt to each interaction.
To provide excellent customer experiences and actually improve processes, bots need the right technology to help them understand, respond, and learn. We’ve developed powerful deep learning and machine learning algorithms that ensure our chatbots provide helpful, automated customer support.
Our NLP technology has been built by our team of AI experts using the latest open-source algorithms. We adapt and train these algorithms to address your customers’ needs, allowing our bots to improve customer satisfaction from day 1.
ViaSay chatbots are made especially for your industry’s use cases. Our AI chatbots are trained with algorithms using common industry-specific scenarios. This will allow your virtual assistant to easily handle even your most complex use cases.
To provide great conversational experiences, a bot needs to understand what’s being asked. Our NLP technology uses advanced algorithms to analyze and inspect each message. This will help your bot resolve and route requests to provide excellent customer experiences.
ViaSay AI bots analyze each message and classify its content to gain an understanding of the intent of the question. They then use that information to make sure that they’re giving the user the correct answer.
If you can’t measure, you can’t improve. Our conversational AI platform lets you monitor your bot’s metrics on easy-to-read dashboards. With actionable analytics in hand, you can improve your bot and decide which processes it should handle next.
After each conversation, our conversational AI platform automatically uses different signals to rate the quality of a bot’s answer. By identifying the good and the bad, your bot can learn from its mistakes and constantly improve its responses and reactions.
Our bots automatically determine the quality of each conversation with up-to-date natural language processing technology. For those who prefer to be more hands-on, you can manually evaluate your bot’s performance.
