Our leading Conversational AI platform allows businesses to provide better customer experiences. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
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ViaSay and ViaDialog, both part of the VIA.IO GROUP, collaborate to create a powerful ecosystem for customer interactions.
Since 2004, ViaDialog has been excelling in Omnichanel customer interactions, handling more than 100M dialogs per year.
ViaDialog has established itself as a key player with its flagship products: ViaFlow, a comprehensive CCaaS platform, seamlessly integrates customer communication channels, while ViaSpeech transforms traditional IVR systems with advanced conversational AI. These innovations have positioned ViaDialog as a french pioneer competing alongside Genesys or Avaya.
This collaboration between ViaSay and ViaDialog sets new standards in customer service, merging voice processing expertise and AI innovation to transform the customer engagement landscape.
The way companies serve consumers has changed. Modern technology companies have brought customer experience to the heart of purchasing decisions. Now, customers expect flawless service from every brand.
We believe the best way to exceed your customers’ high expectations is through conversation. With AI-powered chatbots, companies can offer the instant, personalized support that their customers crave at scale.
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