Create exceptional customer and agent experiences.
ViaSay chatbots for Zendesk provide seamless agent handover to Zendesk Chat and Support.
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With the bot as the gatekeeper of customer service, you can provide 24/7 support while still offering a human touch.
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Significantly reduce costs and drive more sales by automating common customer service and transactional use cases.
With fewer customer requests reaching your customer support team, they'll be able to provide higher quality customer service.
ViaSay AI chatbots seamlessly integrate with Zendesk’s support solutions to allow human agents to easily enter and exit conversations via live chat and create tickets. After the bot has qualified a customer’s request, the agent has all of the information they need in Zendesk to quickly resolve the issue.
With a ViaSay chatbot, agents can easily enter and exit conversations from Zendesk. With the bot automatically handling the most common customer questions, agents can focus on quickly solving the complex issues that require a human touch.
Our chatbots don’t just answer questions, they qualify customer requests in detail. All information from the bot is logged as a ticket in Zendesk so that agents have everything they need to quickly resolve the issue at hand.
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