Reinvent online shopping with a dedicated AI assistant for retail.
Reinvent online shopping with a dedicated AI assistant for retail.
An e-commerce assistant who sells, advises, and retains customers 24/7.
Response time
Support costs
Agency commitment
Customer satisfaction
Add automation to your cart
A prolonged payment process is one of the main causes of cart abandonment. With ViaSay, your customers benefit from a simple, fast, and frictionless purchasing tunnel – without complex forms or unnecessary steps. ViaSay's AI bots automatically qualify requests, detect emergencies, and route them to the right agents with the information already collected.
Result: a faster, smoother, more human processing.
By acting as the first line of support, the bots lighten the workload of your teams, allowing them to focus on high-value cases. Your agents are more efficient, more engaged, and your customers are better supported.
Add automation to your cart
A prolonged payment process is one of the main causes of cart abandonment. With ViaSay, your customers benefit from a simple, fast, and frictionless purchasing tunnel – without complex forms or unnecessary steps. ViaSay's AI bots automatically qualify requests, detect emergencies, and route them to the right agents with the information already collected.
Result: a faster, smoother, more human processing.
By acting as the first line of support, the bots lighten the workload of your teams, allowing them to focus on high-value cases. Your agents are more efficient, more engaged, and your customers are better supported.
Add automation to your cart
A prolonged payment process is one of the main causes of cart abandonment. With ViaSay, your customers benefit from a simple, fast, and frictionless purchasing tunnel – without complex forms or unnecessary steps. ViaSay's AI bots automatically qualify requests, detect emergencies, and route them to the right agents with the information already collected.
Result: a faster, smoother, more human processing.
By acting as the first line of support, the bots lighten the workload of your teams, allowing them to focus on high-value cases. Your agents are more efficient, more engaged, and your customers are better supported.
Designed for retail businesses
Designed for retail businesses
The ViaSay chatbot supports your customers from search to purchase. It answers questions about sizes, orders, delivery, or loyalty programs, to enhance the shopping experience and boost your sales.
Order tracking
Delivery status
Order modification
Product returns
Order management
Discover how online shopping bots help your customers manage their orders easily.
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Order tracking
Delivery status
Order modification
Product returns
Order management
Discover how online shopping bots help your customers manage their orders easily.
See more
Account troubleshooting
Update the addresses
Update contact information
Change the passwords
Account Management
Discover how AI bots can manage information related to customer accounts.
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Account troubleshooting
Update the addresses
Update contact information
Change the passwords
Account Management
Discover how AI bots can manage information related to customer accounts.
See more
Transfer to a human agent
Return Information
Product warranties
Help with size selection
Order support
Customer support
Discover how shopping bots streamline and automate your customer support.
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Transfer to a human agent
Return Information
Product warranties
Help with size selection
Order support
Customer support
Discover how shopping bots streamline and automate your customer support.
See more
Recommendation of complementary products
Adding items to the cart in progress
Gift card sales
Subscription Management
Increase sales
Discover how retail bots boost additional and incentive sales.
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Recommendation of complementary products
Adding items to the cart in progress
Gift card sales
Subscription Management
Increase sales
Discover how retail bots boost additional and incentive sales.
See more
Personalized promotions
Update the addresses
Integrated loyalty rewards
Promotions & Special Offers
Discover how retail bots highlight your promotions and loyalty programs.
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Personalized promotions
Update the addresses
Integrated loyalty rewards
Promotions & Special Offers
Discover how retail bots highlight your promotions and loyalty programs.
See more
Personalized recommendations
Simplified navigation
Update contact information
Optimized purchase tunnel
Customer journey optimization
AI agents streamline navigation and support every step of the purchasing journey.
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Personalized recommendations
Simplified navigation
Update contact information
Optimized purchase tunnel
Customer journey optimization
AI agents streamline navigation and support every step of the purchasing journey.
See more
Faster payments
A lengthy payment process is one of the primary causes of cart abandonment. With ViaSay, your customers benefit from a simple, fast, and frictionless purchasing funnel – without complex forms or unnecessary steps. ViaSay's AI bots automatically qualify requests, detect emergencies, and forward them to the right agents with the information already collected.
Result: faster, smoother, more human processing.
By acting as the first line of support, the bots lighten the workload of your teams, allowing them to focus on high-value cases. Your agents are more efficient, more engaged, and your customers are better supported.
Faster payments
A lengthy payment process is one of the primary causes of cart abandonment. With ViaSay, your customers benefit from a simple, fast, and frictionless purchasing funnel – without complex forms or unnecessary steps. ViaSay's AI bots automatically qualify requests, detect emergencies, and forward them to the right agents with the information already collected.
Result: faster, smoother, more human processing.
By acting as the first line of support, the bots lighten the workload of your teams, allowing them to focus on high-value cases. Your agents are more efficient, more engaged, and your customers are better supported.
Faster payments
A lengthy payment process is one of the primary causes of cart abandonment. With ViaSay, your customers benefit from a simple, fast, and frictionless purchasing funnel – without complex forms or unnecessary steps. ViaSay's AI bots automatically qualify requests, detect emergencies, and forward them to the right agents with the information already collected.
Result: faster, smoother, more human processing.
By acting as the first line of support, the bots lighten the workload of your teams, allowing them to focus on high-value cases. Your agents are more efficient, more engaged, and your customers are better supported.
Provide a continuous customer experience, everywhere and at any time
Provide a continuous customer experience, everywhere and at any time
01.
Create personalized paths
Thanks to our shopping bot, your customers quickly find the answers they are looking for and receive personalized recommendations tailored to their needs - at any time of day or night. Unlike traditional customer support, our conversational artificial intelligence is available 24/7. The result: your customers can buy what they want, when they want, without waiting. ViaSay's low-code platform easily integrates with your existing tools: Zendesk, Genesys, Salesforce, and many more. Conversations are smoothly transferred to your human agents when necessary, with all the context already prepared to be handled.
02.
Provide excellent customer service across all channels
Create personalized paths
Thanks to our shopping bot, your customers can quickly find the answers they are looking for and receive personalized recommendations tailored to their needs – at any time of the day or night.
Unlike traditional customer support, our conversational artificial intelligence is available 24/7. The result: your customers can buy what they want, when they want, without waiting.
ViaSay's low-code platform easily integrates with your existing tools: Zendesk, Genesys, Salesforce, and many others.
Conversations are seamlessly transferred to your human agents when necessary, with all the context already prepared to be handled.
Create personalized paths
Thanks to our shopping bot, your customers quickly find the answers they are looking for and receive personalized recommendations tailored to their needs - at any time of day or night.
Create personalized paths
Thanks to our shopping bot, your customers can quickly find the answers they are looking for and receive personalized recommendations tailored to their needs – at any time of the day or night.
Unlike traditional customer support, our conversational artificial intelligence is available 24/7. The result: your customers can buy what they want, when they want, without waiting.
ViaSay's low-code platform easily integrates with your existing tools: Zendesk, Genesys, Salesforce, and many others.
Conversations are seamlessly transferred to your human agents when necessary, with all the context already prepared to be handled.
Provide excellent customer service across all channels.
Be present where your customers expect you.
ViaSay's voicebots and chatbots ensure a smooth and effortless shopping experience across all channels: website, mobile app, social media…
You can easily integrate our shopping assistant into your various touchpoints for a unified and coherent customer relationship.
Our conversational IVR solution also transforms the experience of your call centers: customers can solve their problems independently without needing an agent.
Provide excellent customer service across all channels.
Be present where your customers expect you.
The voicebots and chatbots from ViaSay ensure a smooth and effortless shopping experience across all channels: website, mobile app, social media...
Provide excellent customer service across all channels.
Be present where your customers expect you.
ViaSay's voicebots and chatbots ensure a smooth and effortless shopping experience across all channels: website, mobile app, social media…
You can easily integrate our shopping assistant into your various touchpoints for a unified and coherent customer relationship.
Our conversational IVR solution also transforms the experience of your call centers: customers can solve their problems independently without needing an agent.