Features
Features
An agent for all your clients
An agent for all your clients
Designed from your knowledge to provide human and tailored responses.
Designed from your knowledge to provide human and tailored responses.
Knowledge base
Our agent draws from various sources from your knowledge base to provide complete answers and tackle the most complex challenges.
Knowledge base
Our agent draws from various sources from your knowledge base to provide complete answers and tackle the most complex challenges.
Behavior
Our agent adopts your tone, masters 45 languages, and follows your instructions to provide an optimal and controlled customer experience.
Behavior
Our agent adopts your tone, masters 45 languages, and follows your instructions to provide an optimal and controlled customer experience.
Actions
Our agent can connect to your external systems via API to perform complex automation tasks.
Actions
Our agent can connect to your external systems via API to perform complex automation tasks.
Analytics
The information generated by AI gives you the tools to monitor and improve the quality and performance of your entire support organization.
Analytics
The information generated by AI gives you the tools to monitor and improve the quality and performance of your entire support organization.
01.
Knowledge base
Our agent draws from several sources within your knowledge base to provide comprehensive answers and tackle the most complex challenges.
02.
Behavior
03.
Actions
04.
Analytics
01.
Knowledge base
Our agent draws from several sources within your knowledge base to provide comprehensive answers and tackle the most complex challenges.
02.
Behavior
03.
Actions
04.
Analytics
Dialog trees
Dialog trees
Build step-by-step paths
Build step-by-step paths
Create and orchestrate natural exchanges using artificial intelligence.
Create and orchestrate natural exchanges using artificial intelligence.
AI + Dialogue, the winning duo
Combine the power of AI and dialogue pathways.
AI + Dialogue, the winning duo
Combine the power of AI and dialogue pathways.
Create without coding
Design chatbots on the Flow Builder, our No-Code tool.
Create without coding
Design chatbots on the Flow Builder, our No-Code tool.
A support without a false note
Integrate your support processes to the letter for a seamless experience.
A support without a false note
Integrate your support processes to the letter for a seamless experience.
A support without a false note
Integrate your support processes to the letter for a seamless experience.
Rich answers
Rich answers
Respond with more than words
Respond with more than words
Carousel
Display multiple options at a glance with an image or card carousel. Ideal for showcasing products, services, or interactive choices in a conversation.
Carousel
Display multiple options at a glance with an image or card carousel. Ideal for showcasing products, services, or interactive choices in a conversation.
Card
Provide clear and structured information in the form of cards: title, image, description, and action buttons. Perfect for recommendations, product sheets, or key information summaries.
Card
Provide clear and structured information in the form of cards: title, image, description, and action buttons. Perfect for recommendations, product sheets, or key information summaries.
Images & GIFs
Add dynamism to exchanges with striking visuals. A picture is worth a thousand words, and a GIF can add an element of emotion or humor to your interactions.
Images & GIFs
Add dynamism to exchanges with striking visuals. A picture is worth a thousand words, and a GIF can add an element of emotion or humor to your interactions.
01.
Carousel
Display multiple options at a glance with an image or card carousel. Ideal for showcasing products, services, or interactive choices in a conversation.
02.
Map
03.
Images & GIFs
01.
Carousel
Display multiple options at a glance with an image or card carousel. Ideal for showcasing products, services, or interactive choices in a conversation.
02.
Map
03.
Images & GIFs
LiveChat Handover
LiveChat Handover
Transfer to an agent seamlessly
Transfer to an agent seamlessly
Effortlessly switch from the bot to a human agent at the right time.
Effortlessly switch from the bot to a human agent at the right time.
01.
Agents ready to intervene
Our agent draws from multiple sources from your knowledge base to provide comprehensive answers and solve the most complex challenges.
02.
Climbing to an automatic agent
01.
Agents ready to intervene
Our agent draws from multiple sources from your knowledge base to provide comprehensive answers and solve the most complex challenges.
02.
Climbing to an automatic agent
Smart and seamless transfers
Integrate your transfer rules: proactively determine when a conversation should be transferred to a human agent.
Smart and seamless transfers
Integrate your transfer rules: proactively determine when a conversation should be transferred to a human agent.
Agents ready to intervene
Our agent draws from multiple sources in your knowledge base to provide comprehensive answers and tackle the most complex challenges.
Agents ready to intervene
Our agent draws from multiple sources in your knowledge base to provide comprehensive answers and tackle the most complex challenges.
Integrations
Integrations
Connected to your ecosystem
Connected to your ecosystem
ViaSay adapts to your existing tools for a quick and efficient setup.
ViaSay adapts to your existing tools for a quick and efficient setup.
VIADIALOG
GENESYS
NICE
ZENDESK
SALESFORCE
MAYDAY
Sovereign CCaaS solution
ViaDialog is a cloud solution for managing customer interactions, integrating telephony, AI, and automation to optimize the customer experience.
LiveChat Handover
Ticket Handover
VIADIALOG
GENESYS
NICE
ZENDESK
SALESFORCE
MAYDAY
Sovereign CCaaS solution
ViaDialog is a cloud solution for managing customer interactions, integrating telephony, AI, and automation to optimize the customer experience.
LiveChat Handover
Ticket Handover
Sovereign CCaaS solution
ViaDialog is a cloud solution for managing customer interactions, integrating telephony, AI, and automation to optimize the customer experience.
LiveChat Handover
Ticket Handover
The complete solution for contact centers
Genesys offers advanced customer interaction management by unifying voice, chat, and automation, while integrating AI features and real-time analytics.
LiveChat Handover
Ticket Handover
The expert in customer experience optimization
NICE offers customer engagement solutions based on AI, combining automation, interaction analysis, and agent performance management.
LiveChat Handover
Ticket Handover
The omnichannel customer support reference
Zendesk is a customer service platform that centralizes requests across all channels (email, chat, phone, social media) for smooth and effective tracking.
LiveChat Handover
Ticket Handover
Knowledge base synchronization
The world leader in CRM
Salesforce is a customer relationship management platform that centralizes data, automates processes, and optimizes customer engagement at scale.
LiveChat Handover
Ticket Handover
Knowledge base synchronization
The intelligent assistant for support teams
Mayday is a knowledge base solution that helps agents by instantly providing them with the most relevant answers for faster and more effective support.
Knowledge base synchronization
Sovereign CCaaS solution
ViaDialog is a cloud solution for managing customer interactions, integrating telephony, AI, and automation to optimize the customer experience.
LiveChat Handover
Ticket Handover
The complete solution for contact centers
Genesys offers advanced customer interaction management by unifying voice, chat, and automation, while integrating AI features and real-time analytics.
LiveChat Handover
Ticket Handover
The expert in customer experience optimization
NICE offers customer engagement solutions based on AI, combining automation, interaction analysis, and agent performance management.
LiveChat Handover
Ticket Handover
The omnichannel customer support reference
Zendesk is a customer service platform that centralizes requests across all channels (email, chat, phone, social media) for smooth and effective tracking.
LiveChat Handover
Ticket Handover
Knowledge base synchronization
The world leader in CRM
Salesforce is a customer relationship management platform that centralizes data, automates processes, and optimizes customer engagement at scale.
LiveChat Handover
Ticket Handover
Knowledge base synchronization
The intelligent assistant for support teams
Mayday is a knowledge base solution that helps agents by instantly providing them with the most relevant answers for faster and more effective support.
Knowledge base synchronization
Sovereign CCaaS solution
ViaDialog is a cloud solution for managing customer interactions, integrating telephony, AI, and automation to optimize the customer experience.
LiveChat Handover
Ticket Handover
The complete solution for contact centers
Genesys offers advanced customer interaction management by unifying voice, chat, and automation, while integrating AI features and real-time analytics.
LiveChat Handover
Ticket Handover
The expert in customer experience optimization
NICE offers customer engagement solutions based on AI, combining automation, interaction analysis, and agent performance management.
LiveChat Handover
Ticket Handover
The omnichannel customer support reference
Zendesk is a customer service platform that centralizes requests across all channels (email, chat, phone, social media) for smooth and effective tracking.
LiveChat Handover
Ticket Handover
Knowledge base synchronization
The world leader in CRM
Salesforce is a customer relationship management platform that centralizes data, automates processes, and optimizes customer engagement at scale.
LiveChat Handover
Ticket Handover
Knowledge base synchronization
The intelligent assistant for support teams
Mayday is a knowledge base solution that helps agents by instantly providing them with the most relevant answers for faster and more effective support.
Knowledge base synchronization
Sovereign CCaaS solution
ViaDialog is a cloud solution for managing customer interactions, integrating telephony, AI, and automation to optimize the customer experience.
LiveChat Handover
Ticket Handover
The complete solution for contact centers
Genesys offers advanced customer interaction management by unifying voice, chat, and automation, while integrating AI features and real-time analytics.
LiveChat Handover
Ticket Handover
The expert in customer experience optimization
NICE offers customer engagement solutions based on AI, combining automation, interaction analysis, and agent performance management.
LiveChat Handover
Ticket Handover
The omnichannel customer support reference
Zendesk is a customer service platform that centralizes requests across all channels (email, chat, phone, social media) for smooth and effective tracking.
LiveChat Handover
Ticket Handover
Knowledge base synchronization
The world leader in CRM
Salesforce is a customer relationship management platform that centralizes data, automates processes, and optimizes customer engagement at scale.
LiveChat Handover
Ticket Handover
Knowledge base synchronization
The intelligent assistant for support teams
Mayday is a knowledge base solution that helps agents by instantly providing them with the most relevant answers for faster and more effective support.
Knowledge base synchronization
GDPR & Security
GDPR & Security
Secure your AI interactions
Master your data and ensure the compliance of your interactions with AI.
Master your data and ensure the compliance of your interactions with AI.
Master your data and ensure the compliance of your interactions with AI.
Agnostic about LLMs
We are compatible with all generative AI models.
GDPR
Your data, based in France, belongs to you and is not used to train third-party models.
Data encryption
Data is encrypted at rest and in transit.
Safe AI
An AI that refuses sensitive or unauthorized requests thanks to our advanced Guardrails
Data encryption
The data is encrypted at rest and in transit.
Safe AI
An AI that refuses sensitive or unauthorized requests thanks to our advanced Guardrails.
Contact us
Contact us
Automate your support with ViaSay
Automate your support with ViaSay
Discover how ViaSay can improve your customer service.
Discover how ViaSay can improve your customer service.
Discover how ViaSay can improve your customer service.
Accelerate your time to resolution
Free your teams from repetitive questions.
A all-in-one solution